Refund & Cancellation Policy

1. Overview

At Digital Eye Path, we strive to deliver the highest quality of digital services, courses, and digital products. Due to the nature of our business and the digital assets we provide, our refund policies vary depending on the specific service or product purchased.

2. Digital Products & Downloads

Due to the immediate access and non-tangible nature of digital products (such as UI kits, templates, graphic bundles, and software scripts), all sales are final. We do not offer refunds, exchanges, or cancellations once a digital product has been downloaded or accessed, unless there is a verifiable technical defect with the file that our support team cannot resolve.

3. Agency Services & Projects

For custom digital marketing services, web development, and branding projects:

• Advance Payments: Any initial deposit or advance payment made to commence a project is strictly non-refundable. This covers the initial strategy, research, and resource allocation.
• Milestone Cancellations: If you choose to cancel a project mid-way, you will not be billed for future milestones, but payments for completed milestones will not be refunded.
• If Digital Eye Path fails to deliver the scope of work as explicitly stated in the signed agreement, a partial or full refund may be issued at the discretion of the management.

4. Online Courses & Training

Refund requests for online courses must be submitted within 3 days of purchase. Refunds will only be granted if the user has consumed less than 10% of the course content. Once a certificate is issued or maximum content is viewed, no refunds will be processed.

5. Franchise & Partnership Fees

Any fees paid towards franchise acquisition or business partnerships are non-refundable once the onboarding process and documentation have been initiated.

6. How to Request a Refund

If your situation falls under our eligible criteria, please submit a formal refund request to our email. Include your invoice number, exact details of the purchase, and the valid reason for the request. Our team will review the request within 5-7 business days.